Terms & Conditions

CORAM UK HOLDING LIMITED

CONDITIONS OF SALE

The Buyer’s attention is drawn in particular to the provisions of clause 8

In these Conditions (unless the context otherwise requires):

1. Formation of Contract
   • All quotations, offers and tenders are made and all Orders are accepted strictly subject to the following Conditions. Except as otherwise provided in these Conditions, all other terms, conditions or warranties including (without limitation) any that the Buyer seeks to impose or incorporate (whether by standard conditions of purchase or otherwise) or which are implied by trade, custom, practice or course of dealing, are excluded from any Contract between the Company and the Buyer unless expressly accepted in writing by the Company.

• If there is a conflict between these Conditions and any other terms of the Company’s quotation, offer, tender or acknowledgement of order, such other terms shall prevail (to the extent of the conflict only).

• Quotations for Products shall be available for acceptance for a maximum period of 30 days from date of issue and may be withdrawn by the Company by written or oral notice to the Buyer at any time prior to the Buyer’s acceptance.

• Quotations for Services shall be available for acceptance for a maximum period of 60 days from the date of issue and may be withdrawn by the Company by written or oral notice to the Buyer at any time prior to the Buyer’s acceptance.

• Any Order placed by the Buyer on the Company constitutes an offer by the Buyer to purchase the Products and/or Services in accordance with these Conditions and is not binding on the Company. After you place an order we may acknowledge it but please note that this does not mean that your order has been accepted. An Order shall only be deemed to be accepted when the Company issues written acceptance of the Order at which point and on which date the Contract shall come into existence.

• If any statement or representation has been made to the Buyer by the Company or its officers, employees or agents (other than in the document(s) enclosed with the Company’s quotation or acknowledgement of order), upon which the Buyer wishes to rely it shall only be entitled to do so if the statement or representation is attached to or endorsed on the Buyer’s Order and then only if the Company subsequently confirms in writing to the Buyer that the Buyer is entitled to rely on the statement or representation.

2. Prices
   • Unless otherwise agreed in writing, all prices are quoted inclusive of delivery and exclusive of VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.

• The price is payable in pounds sterling unless otherwise agreed in writing by the Company prior to delivery. The price of the Products and/or Services shall be as set out in the Company’s price list on the date of, and as set out in, the Contract.  For the avoidance of doubt, the Buyer shall be responsible for all import and export duties incurred in relation to the Products.

• Where the Company delivers or arranges delivery of the Products, the Buyer shall be liable to the Company for carriage costs and any demurrage costs incurred by the Company if vehicles are unduly delayed at the place of delivery.

• The Company shall be entitled at any time on written notice to make an adjustment to the price in the event of any alteration in quantity, design or specification requested by the Buyer.

• The Company reserves the right at any time prior to delivery and on written notice to increase the price if there is any increase in the cost of materials, labour, transport or utilities or if the costs of the Company are increased by any other factor beyond the reasonable control of the Company.

• Prices are quoted by the Company on the basis of the limitations of liability set out in these Conditions. The Buyer shall be entitled to request the Company to agree a higher limit of liability and the Company may quote a revised price taking account of any increased insurance premium to be borne by the Company.  For the avoidance of doubt, the Company shall not be obliged to agree a higher limit of liability.

3. Payment
   • Unless otherwise agreed by the Company in writing, payment shall be due and payable on a pro-forma basis with the Order or, for approved accounts only, 30 days after the end of the month in which delivery of the Products or performance of the Services took place and, in each case, shall be made without any set-off, counterclaim or deduction whatsoever. The time for payment shall be of the essence of the Contract.

• The Company shall be entitled to submit its invoice with its delivery advice note or on performance of the Services or at any time afterwards except that where delivery has been postponed at the request of, or by the default of, the Buyer, the Company may submit its invoice at any time after the Products are ready for delivery or would have been ready in the ordinary course but for the Buyer’s request or default.

• Where Products are delivered by instalments the Company may invoice each instalment separately and the Buyer shall pay such invoices in accordance with these Conditions.

• The Buyer shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Buyer shall not be entitled to assert any credit, set-off or counterclaim against the Company in order to justify withholding payment of any such amount in whole or in part. The Company may, without limiting its other rights or remedies, set off any amount owing to it by the Buyer against any amount payable by the Company to the Buyer.

• If the Buyer shall default in payment, the Company shall be entitled, without prejudice to any other right or remedy, to do all or any of the following:-
• to suspend any or all further deliveries and suspend any further production or works or the performance of the Services (including suspending any procurement activities relating to the Products or Services) under the Contract and under any other contract or contracts between the Company and the Buyer then current, without notice;
  • to charge interest on a daily basis (after as well as before judgment) on any amount outstanding at the rate of 4% per annum above the base rate at the Bank of England (or such other amount as may from time to time be permitted by the Late Payment of Commercial Debts (Interest) Act 1998), together with any statutory debt recovery costs; and/or
  • to serve notice on the Buyer requiring immediate payment for all Products supplied by the Company under this and all other contracts with the Buyer whether or not payment is otherwise due.

4. Delivery & Returns policy
   • The Company shall deliver the Products to the Buyer’s address as stated in the order unless the Company has specifically agreed otherwise in writing. Delivery shall be completed upon the Products arrival at the delivery location.

• Any dates quoted for delivery of the Products (or provision of the Services) are approximate only, and the time of delivery is not of the essence. The Company shall not be liable for any delay that is caused by a Force Majeure Event or the Buyer’s failure to provide the Company with adequate delivery instructions or any other instructions that are relevant to the supply.

• The date of delivery or completion of the Services shall in every case be dependent upon prompt receipt of all necessary information, final instructions or approvals from the Buyer.

• The Company may deliver the Products by instalments, which shall be invoiced and paid for separately. Any delay in delivery or defect in an instalment shall not entitle the Buyer to cancel any other instalment.  Failure by the Buyer to take delivery of any one or more instalments of Products delivered in accordance with the Contract shall entitle the Company to treat the Contract as repudiated by the Buyer either in whole or in part.

• The Company will consider any reasonable requests by the Buyer for postponement of delivery of the Products but shall be under no obligation to do so. Where delivery is postponed, otherwise than due to default by the Company or the Buyer fails to take delivery then, without prejudice to all other rights and remedies available to the Company, delivery of the Products shall be deemed to have been completed and the Buyer shall pay all related costs and expenses, including insurance, storage and transportation costs.

• If five days after the Company notifies the Buyer that the Products are ready for delivery the Buyer has not accepted or taken delivery of them, the Company may resell or otherwise dispose of part or all of the Products and, after deducting storage and selling costs, account to the Buyer for any excess over the price of the Products or charge the Buyer for any shortfall below the price of the Products.

• The Buyer shall not be entitled to reject the Products if the Company delivers up to and including 5 percent more or less than the quantity of Products ordered but a pro-rata adjustment shall be made to the invoice on receipt of notice from the Buyer that the wrong quantity of Products was delivered.

• Any damage in transit or shortage must be reported by the Buyer to the Company in writing within 3 days of delivery. In the case of non-delivery, any non-delivery must be reported within 14 days of the date indicated by the Company for delivery. Failure to comply with these time limits will invalidate any claim.

• Any liability of the Company for (a) any shortages (other than that referred to in Conditions 7; or (b) non-delivery of the Products shall be limited to either: (i) the Company making good the shortage or delivery within a reasonable time; or (ii) issuing a credit note in respect of non-delivered Products or the shortfall in the delivery of the Products.

• Unless otherwise agreed in writing the Buyer shall be responsible for obtaining all export and import licences (including payment of any duties) for the Products and shall be responsible for any delays due to such licences not being available when requested.

• Returns policy (UK based Customers only): every care should be taken by the Buyer when placing the Order, but should the Buyer consider that the Products ordered are not suitable and notifies the Company of this in writing within 14 days of delivery of the Products, then provided further that the Products are still packaged as new, then Company will arrange a collection in respect of the same. The Company reserve the right to charge a fee for this service or to require the Buyer to return the Products at the Buyer’s expense. This returns policy does not apply to special order Products (including Products specifically made and/or adapted for the Buyer).

5. Risk and Title
   • Risk of damage or loss of the Products shall pass to the Buyer upon delivery and the Buyer is then solely responsible for unloading the Products and all loss, damage or deterioration to the Products.

• Title to the Products shall not pass to the Buyer until the earlier of:
• the Company receives payment in full (in cash or cleared funds) for (1) the Products; and (2) any other Products that the Company has supplied to the Buyer in respect of which payment has become due, in which case title to the Products shall pass at the time of payment of all such sums; and
  • the Buyer resells the Products, in which case title to the Products shall pass to the Buyer at the time specified in Conditions 4.

• Until title to the Products has passed to the Buyer, the Buyer shall:
• store the Products separately from all other Products held by the Buyer so that they remain readily identifiable as the Company’s property;
  • not remove, deface or obscure any identifying mark or packaging on or relating to the Products;
  • maintain the Products in satisfactory condition and keep them insured against all risks for their full price on the Company’s behalf from the date of delivery;
  • notify the Company immediately if it becomes subject to any of the events listed in Conditions 1.1; and
  • give the Company such information relating to the Products as the Company may require from time to time.

• Subject to Conditions 5, the Buyer may resell or use the Products in the ordinary course of its business (but not otherwise) before the Company receives payment for the Products. However, if the Buyer resells the Products before that time:
• it does so as principal and not as the Company’s agent; and
  • title to the Products shall pass from the Company to the Buyer immediately before the time at which resale by the Buyer occurs.

• If before title to the Products passes to the Buyer the Buyer becomes subject to any of the events listed in Conditions 1.1 then, without limiting any other right or remedy the Company may have:
• the Buyer’s right to resell Products or use them in the ordinary course of its business ceases immediately; and
  • the Company may at any time:

require the Buyer to deliver up all Products in its possession which have not been resold, or irrevocably incorporated into another product; and

• if the Buyer fails to do so promptly, enter any premises of the Buyer or of any third party where the Products are stored in order to recover them.

• That title in the Products has not passed pursuant to the provisions of this Conditions 5 shall not prevent the Company from being entitled to legal redress where the Buyer fails to pay for the Products pursuant to the provisions of Condition 3.

6. Cancellation AND AMENDMENT
   • Cancellation or amendment of any Contract will only be agreed to by the Company on condition that all costs and expenses incurred by the Company up to the time of cancellation and all loss of profits and other loss or damage resulting to the Company by reason of such cancellation will be paid immediately by the Buyer to the Company. In view of their bespoke nature, orders for Products made to special order cannot be cancelled.

• No variations to the Products or Services required by the Buyer shall be binding on the Company unless agreed by the Company and the Buyer in writing, including, as part of such agreement, any change to the price arising in consequence of the variation to the Products or Services. If the Company and the Buyer are unable to agree the consequential change in the price, the price shall be varied by reference to the extra costs incurred by the Company in making the variation plus an appropriate profit margin.

• If the Company agrees to any such variation, any dates quoted for delivery of the Products or performance of the Services shall be extended accordingly.

7. pRODUCT GUARANTEE

The Products have the benefit of a manufacturer’s guarantee which is subject always to the terms and conditions of the applicable guarantee. The terms and conditions of the Company’s guarantees for its IMPEY and CORAM branded products can also be accessed via the Company’s IMPEY and CORAM brand websites.

8. LIMITATION of liability
   • This clause 8 shall survive termination of the Contract. Nothing in these Conditions shall limit or exclude the Company’s liability for:

• death or personal injury caused by its negligence, or the negligence;
• fraud or fraudulent misrepresentation; and
• any other matter where liability cannot be excluded or limited by law.

• Subject to Condition 8.1, under no circumstances whatsoever shall the Company be liable in contract, tort (including negligence), breach of statutory duty or otherwise howsoever arising from any claim for loss, damage and/ or costs arising under or in connection with the Contract in respect of any one or more of the following whatsoever and howsoever caused:
• loss of profit, loss of business, loss of contracts and loss of goodwill (in each case whether direct and/or indirect loss); and
  • for any indirect or consequential loss of

For the avoidance of doubt, the Sub-conditions in this Condition 8.2 are intended by the parties to be severable.

• Without prejudice to Conditions 8.1 and 8.2, the Company’s maximum aggregate liability for all claims made by the Buyer in relation to any Contract shall not exceed an amount equal to (a) 120% of the Contract price for the Products or Services (as the case may be) giving rise to the claim or (b) £1m sterling whichever is the lower amount and the Buyer agrees to insure adequately to cover the potential for claims in excess of such amount.

9. BUYER’S OBLIGATIONS
   • The Buyer shall ensure that the terms of the Order and (if submitted by the Buyer) any Specification are complete and accurate.

• As regards any special Order Products (that is Products specifically made and/or adapted for the Buyer (including where applicable for the Buyer’s customer) the Company cannot accept any liability for any errors or omissions, however caused, in any information that the Buyer (or its customer as applicable) provides to the Company in relation to the Order. This includes (without limitation) any errors or omissions as regards any one or more of the following: dimensions, colours, product types and glass types.  For example, the Buyer will not be entitled to reject or return any Product or get a refund or credit, just because it does not fit where the Company has complied with the measurements given.  Likewise if the glass specified does not turn out to be suitable through no fault of the Company, then the Buyer shall not be entitled to return it and no refund or credit will be given.

• If the Company’s performance of any of its obligations under a Contract is prevented or delayed by any act or omission by the Buyer or failure by the Buyer to perform any relevant obligation (Buyer Default):
• the Company shall without limiting its other rights or remedies have the right to suspend performance until the Buyer remedies the Buyer Default, and to rely on the Buyer Default to relieve it from the performance of any of its obligations to the extent the Buyer Default prevents or delays the Company’s performance of any of its obligations;
  • the Company shall not be liable for any costs or losses sustained or incurred by the Buyer arising directly or indirectly from the Company’s failure or delay to perform any of its obligations as set out in this Condition 3; and
  • the Buyer shall reimburse the Company on written demand for any costs or losses sustained or incurred by the Company arising directly or indirectly from the Buyer Default.

10. Health and Safety

The Company may, from time to time, provide the Buyer with information and data on health and safety, including warnings, material data safety sheets and health and safety information on the Products.  The Buyer agrees to communicate such information to all persons that the Buyer can reasonably foresee may be exposed to or may handle such materials or containers, including but not limited to the Buyer’s employees, agents, contractors or customers.  If the Buyer fails to communicate such warnings and information, the Buyer agrees to indemnify the Company and keep the Company indemnified in full against any and all liability arising out of or in connection with such failure.

11. Confidential Information and Intellectual Property Rights
    • All drawings, documents, confidential records, computer software and other information supplied by the Company, whether produced by itself or a third party, are supplied on the express understanding that copyright and intellectual property rights are reserved to the Company (or the third party) and that the Buyer will not, without the written consent of the Company, give away, loan, exhibit or sell any drawings, documents, records, software or other information or extracts from them or copies of them or use them in any way except in connection with the use of the Products in respect of which they are issued.

• All intellectual property rights in or arising out of or in connection with the Products and the Services shall be owned (as between the Company and the Buyer) and retained by the Company.

• If the Products are to be manufactured or any process is to be applied to the Products in accordance with a specification submitted by the Buyer, the Buyer shall indemnify the Company against all losses, damages, costs and expenses awarded against or incurred by the Company in connection with, or paid or agreed to be paid by the Company in settlement of, any claim for infringement of any patent, copyright, design, trademark or other industrial or intellectual property rights of any other person which results from the Company’s use of the Buyer’s specification.

12. TERMINATION
    • The Company shall (without prejudice to any rights or remedies available to the Company) be entitled to terminate a Contract or suspend any further deliveries or performance under the Contract without liability if:-

• the Buyer becomes bankrupt or shall be deemed to be unable to pay its debts for the purposes of Section 123 of the Insolvency Act 1986 or shall enter into an arrangement with its creditors or if a resolution shall be passed or proceedings shall be commenced for the administration or liquidation of the Buyer (other than for a voluntary solvent winding up for the purposes of reconstruction or amalgamation), the Buyer ceases, or threatens to cease, to carry on business, if a receiver or manager shall be appointed of all or any part of the Buyer’s assets or undertaking or if the Company reasonably apprehends that any of the events mentioned in this Condition is about to occur in relation to the Buyer and notifies the Buyer accordingly;
• the Buyer commits or allows to be committed any breach of the Contract.

• In the event of termination (howsoever arising) all amounts owing to the Company shall become immediately due and payable including, for the avoidance of doubt, the price for all Products and Services supplied but for which no invoice has yet been submitted and all unrecovered investments and commitments notified to the Buyer from time to time.

• The accrued rights and remedies of the parties as at termination, including the right to claim damages in respect of any breach of Contract which existed at or before the date of termination or expiry, shall not be affected by termination or expiry of the Contract. Conditions which expressly or by implication have effect after termination shall continue in full force and effect.

13. EXPORT TERMS
    • In these Conditions ‘Incoterms’ means the latest edition of the international rules for the interpretation of trade terms of the International Chamber of Commerce in force at the date when the Contract is made. Unless the context otherwise requires, any term or expression which is defined in or given a particular meaning by the provisions of Incoterms shall have the same meaning in these Conditions, but if there is any conflict between the provisions of Incoterms and these Conditions, the latter shall prevail. The Products shall be delivered in accordance with the incoterm specified by the Company in writing.

• Where the Products are supplied for export from the United Kingdom, the provisions of this Condition 13 shall (subject to any special terms agreed in writing between the Buyer and the Company) apply and have priority notwithstanding any other provisions of these Conditions.

• The Buyer shall be responsible for complying with any legislation or regulations governing the importation of the Products into the country of destination and for the payment of any duties thereon.

• The Buyer shall be responsible for arranging testing and inspection of the Products at the Company’s premises before shipment. The Company shall have no liability for any claim in respect of any defect in the Products which would be apparent on inspection and which is made after shipment, or in respect of any damage occurring during transit.

• Payment of all amounts due to the Company shall be made by irrevocable bank transfer by the Buyer in favour of the Company and confirmed by the Company’s Bank in the United Kingdom or by irrevocable letter of credit confirmed by a UK Bank approved by the Company, in each prior to delivery of the Products or performance of the Services.

14. Force Majeure

The Company shall not be liable to the Buyer as a result of any delay or failure to perform its obligations under this Contract as a result of a Force Majeure Event.  For the purposes of this Contract, “Force Majeure Event” means an event beyond the reasonable control of the Company including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the Company or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, pandemic or epidemic, compliance with any law or governmental order, rule, regulation or direction, accident, fire, flood, storm or the default of the Company’s suppliers or subcontractors.

15. Severability
    • If a court or any other competent authority finds that any provision of the Contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of the Contract shall be unaffected.

• If any invalid, unenforceable or illegal provision of the Contract would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum notification necessary to make it legal, valid and enforceable.

16. Waiver
    • A failure by the Company to exercise, or a delay in exercising, any right or remedy under these Conditions shall not constitute a waiver of the right or remedy or a waiver of any other rights or remedies which the Company may otherwise have and no single or partial exercise of any right or remedy under these Conditions shall prevent any further exercise of the right or remedy or the exercise of any other right or remedy.

• Any waiver by the Company of a breach of any of the terms of this Agreement or of any default under this Agreement shall not be deemed a waiver by the Company of any subsequent breach or default and shall not affect the other terms of these Conditions.

17. ASSIGNMENT

The Buyer shall not be entitled to assign the benefit or burden of any Contract without the prior written consent of the Company.

18. NO PARTNERSHIP

Nothing in the Contract is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between the parties, nor constitute either party the agent of the other party for any purpose.  Neither party shall have authority to act as agent for, or to bind, the other party in any way.

19. Third Party Rights

A person who is not a party to the Agreement (a “third party”) shall have no rights pursuant to the Contracts (Rights of Third Parties) Act 1999 (the “Act”) to enforce any of these Conditions.  Any right or remedy of a third party which exists or is available apart from the Act is not affected.

20. Law and jurisdiction

The parties agree that any disputes arising or in any way connected with the subject matter of these Conditions (whether of a contractual or tortious nature or otherwise) shall be subject to the laws of England and in the case of proceedings issued against the Company shall be subject to the exclusive jurisdiction of the English courts only.

21. VARIATION

Except as set out in these Conditions, no variation of the Contract, including the introduction of any additional terms and conditions shall be effective unless it is agreed in writing and signed by the Company.

CORAM UK HOLDING LIMITED

CORAM PRODUCTS GUARANTEE

Dated 1st March 2019

Section 1 – Introduction

We are confident in the quality and durability of our Coram range of shower enclosures and products. As such we offer Coram customers a guarantee against manufacturing defects and faulty materials subject to the terms and conditions of our Coram product guarantee as set out in this document.

Please note that our Coram product guarantees are in addition to the legal and statutory rights of a consumer and these rights are not affected by our guarantees.

In this document:

• Section 2 set out the principal terms of our Coram product guarantees
• Section 3 sets out additional terms and conditions that also apply to all our Coram product guarantees
• Section 4 sets out what to do and who to contact if you wish to claim under a Coram product guarantee
• Section 5 sets out our product care and cleaning advice.

Section 2 – Coram product guarantees

(a) 10 year guarantee for Coram shower enclosures, Coram showertrays and Coram shower panels and bath screens

From the date of installation we will provide a 10 year guarantee in respect of our range of Coram shower enclosures, Coram showertrays, Coram shower panels and Coram bath screens against manufacturing defects and faulty materials provided that the Coram products are installed, used and maintained in accordance with the manufacturer’s instructions, including our care and cleaning advice.

Please note:

(i) the important additional terms and conditions that also apply to this Coram product guarantee as set out in section 3 below; and

(ii) that where Coram products are either “ex display”, sold at a discount or used for Business Use then a 5 year guarantee from the date of installation will apply instead of the 10 year period referred to above. See section 3 below for further details and the definition of Business Use.

(b) 4 year guarantee for Coram wheel bearing products

From the date of installation we provide a 4 year guarantee in respect of our Coram wheel bearing products against manufacturing defects and faulty materials provided that they are installed, used and maintained in accordance with the manufacturer’s instructions, including our care and cleaning advice.

Please note the important additional terms and conditions that also apply to this guarantee as set out in section 3 below.

(c) 2 year guarantee for Coram seals and gaskets

From the date of installation we provide a 2 year guarantee as regards our Coram seals and gaskets against manufacturing defects and faulty materials provided that they are installed, used and maintained in accordance with the manufacturer’s instructions, including our care and cleaning advice.

Please note the important additional terms and conditions that also apply to this guarantee as set out in section 3 below.

Section 3 – additional terms and conditions applying to all the Coram products guarantees.

The following terms and conditions apply to all our Coram product guarantees in addition to the terms set out in section 2 above.

1. Our product guarantees are only valid where the products are purchased and used in the United Kingdom and the Republic of Ireland.
2. In bringing a claim under a guarantee, proof of purchase of the product in question will be required.
3. Where installed, we must be given a reasonable opportunity to inspect the product in its installed situation.
4. The Coram product guarantee only covers the original installation. Coram products are not covered by our guarantee once they have been uninstalled, removed or displaced for any reason; including for example as part of a bathroom renovation.
5. The Coram product guarantee only applies to the original purchaser and is non-transferable.
6. Where Coram products are “ex display” or sold at a discount or used for Business Use then a 5 year guarantee from the date of installation will apply instead of the 10 year period referred to in Section 2 above. For the purposes of our guarantees “Business Use” means a product that is used wholly or mainly in connection with a business, profession, institution or establishment including of a care or commercial nature; and for these purposes and by way of non-exhaustive examples only, the use of our products in following contexts shall constitute Business Use: use in/by hospitals, landlords, social housing, nursing homes and hotels.
7. For the purposes of our guarantees “Lifetime” means the period of use by the original user of the product in question.
8. Our Coram product guarantees do not cover fair wear and tear or damage arising from “Misuse and Abuse” which includes the following:
   1. Improper installation (including failure to follow our installation instructions, local bylaws and general good plumbing practice);
   2. Overtightening of screws/excessive force;
   3. Inappropriate cleaning products and misuse of them;
   4. Failure to follow our cleaning and maintenance instructions;
   5. Abrasive cleaning products;
   6. Accidental damage;
   7. Incompatible products used alongside;
   8. Improper use of products;
   9. Product modification without obtaining manufacturer advice;
   10. Malicious or intentional damage or neglect;
   11. Build-up of mildew and lime scale;
   12. Non-compliance with building regulations and codes of practice;
   13. Incorrect tools being used;
   14. Improper storage and handling of product including exposure to extreme temperatures;
   15. Installation of a product suspected to be damaged; and
   16. Use of insufficient or inappropriate fixings.
9. Glass: Please note that any toughened glass panels are not covered by our Coram product guarantee once the installation / assembly activity has commenced.
10. As regards bespoke / tailored products then Coram cannot accept responsibility under the Coram product guarantee if the measurements or specification supplied to Coram by the customer or by a third party are incorrect.
11. If in our opinion there is a valid claim under our Coram product guarantee then we will at our option either provide a replacement product (or part as applicable) or refund the price of the applicable product. Please note, for the avoidance of doubt that our Coram product guarantee does not include an installation service nor cover the cost of any labour to replace a product the subject of a valid claim under our guarantee.
12. Our policy is one of continuous improvement. Where a valid claim under a Coram product guarantee has been brought and we offer a replacement product in circumstances where identical product are no longer available, then we reserve the right to replace it with our nearest equivalent product.
13. Where we provide a replacement product or part under our Coram product guarantee then this does not extend the length of the guarantee; such that the Coram product guarantee on the replacement part or products will expire at the same time as under the original Coram product guarantee.
14. If a claim is made under a Coram product guarantee and it is ultimately revealed that the claim is invalid for whatever reason, including for example that the product has been Misused or Abused (including improperly installed), then we reserve the right to charge the claimant in respect of any expense we reasonably incur as a result of dealing with and investigating such claim; including our service personnel’s time and the cost of any replacement products or parts supplied. In addition we reserve the right to charge for the cost of travel outside mainland UK.
15. It is the customer’s and their contractor’s responsibility to inspect the products on purchase and/or delivery to identify any damage or faults. Our Coram product guarantees do not cover Coram products in circumstances where they are installed notwithstanding that they are damaged or faulty and such damage or fault is obvious, or should have been reasonably obvious, immediately prior to installation commencing. Consequently we will not accept a claim in respect of a Coram product where it has been installed with a fault that would have been clearly visible before installation.

Section 4 – Contacting us and instructions for claiming under the product guarantee.

1. This guarantee is provided by Coram UK Holding Limited (company number 07214057).
2. Our Coram product guarantees are in addition to the legal and statutory rights of a consumer and these rights are not affected by our guarantees.
3. If you wish to make a claim under a guarantee then please write to us with details of your claim together with your contact details. In dealing with your claim we will also require proof of purchase. Our correspondence address is Technical Support, Coram UK, Conquest Business Park, Cad Road, Ilton, Somerset TA199EA.
4. Alternatively please contact our customer care team on 01460 256080 or email them at technicalsupport@coram.co.uk

Section 5 – Product care and cleaning advice.

1. The best way to maintain the finish of your Showering Area (including shower enclosures, showertrays, panels glass, metal frames and bath screens) is to prevent build-up of stains, mildew and lime scale.
2. Lime scale will be deposited in hard water areas whenever water is left on surfaces for long periods. Mould and mildew can develop in shower enclosures if there is inadequate ventilation. They could appear as a grey, green, black or pink growth on the surfaces that are frequently damp.
3. We recommend the following cleaning procedure – depending upon the quality of the water, the cleaning frequency may vary.
   • NORMAL CLEANING (after each use)
     Wipe the Showering Area with a soft cloth and the glass with a soft cloth or window “squeegee”.
   • MAIN CLEANING
     Apply a 50/50 solution of vinegar and water with a sponge and leave for 5 minutes, then rinse off with clean water and wipe down with a soft cloth or “squeegee”.
   • INTENSIVE CLEANING (whenever stains are not removed by previous methods)
     Remove stubborn lime scale with a proprietary cleaner, but DO NOT USE ANY OF THE CLEANERS BELOW.
     • Lime scale removers – these are acidic and will damage the aluminium frame.
     • Any cleaner with a ph level outside the range of 4-8
     • Abrasive cleaners
     • Cleaners containing solvents
     • ‘Spray and leave’ cleaners
4. For additional product specific cleaning guidelines, please refer to the guidelines supplied with your product at purchase.
5. Mildew on rubber seals is best removed using a proprietary ‘Mould and Mildew Remover’ but you should check before use that it will not damage the seals or aluminium frame or the enclosure.
6. Consult the cleaning products label if you are unsure and make sure that any cleaner is washed off with clean water and the surface wiped dry.
7. Light scratches on the metalwork of Coram Shower enclosures of Coram Shower trays can be polished out with metal polish or products such as ‘t-cut’ or ‘colour cut’, available from motor accessory shops. DO NOT USE EXCESSIVELY Make sure that these products are washed off with clean water after use.